Privacy Policy

El Quetzal is committed to protecting your privacy and maintaining the highest standards of confidentiality and security for all data collected both from individuals on behalf of our clients through our feedback systems, as well as from visitors using the El Quetzal Web site. By using the El Quetzal Web site, you consent to the data practices described in this statement and you expressly consent to the processing of your personal data in accordance with this privacy policy.

A Note About Children. We do not intentionally gather personal data about visitors who are under the age of 13.

A Note to Users Outside of the United States. Your personal data may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal data may be less stringent than the laws in your country. We adhere to the United States / European Union Data Protection Safe Harbor Arrangement, which can be located at http://www.export.gov/safeharbor. For information on our clients’ participation with the Safe Harbor Agreement, please review their privacy policy.

Collection of your Personal Information

El Quetzal Web site. El Quetzal collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. El Quetzal also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by El Quetzal. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by El Quetzal for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the El Quetzal Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through El Quetzal public message boards, this information may be collected and used by others.

El Quetzal encourages you to review the privacy statements of Web sites you choose to link to from El Quetzal so that you can understand how those Web sites collect, use and share your information. El Quetzal is not responsible for the privacy statements or other content on Web sites outside of the El Quetzal and El Quetzal family of Web sites and that the terms of this privacy policy do not apply to these outside Web sites or content, or to any collection of data after you click on links to such outside Web sites.

Feedback Services. El Quetzal provides online feedback collection services to its clients. Typically clients provide El Quetzal with data on customers and other stakeholders such as name, company, location and email address, which El Quetzal uses to invite participants to complete surveys or feedback forms.

Choices regarding your Personal Information

We offer you choices regarding the collection, use, and sharing of your personal data. We may periodically send you free newsletters and e-mails that directly promote the use of our site or the purchase of our products or services and may contain advertisements for third party companies. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Should you decide to opt-out of receiving future mailings, we may share your e-mail address with third parties to ensure that you do not receive further communications from third parties. Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or privacy policy.

Changes to Personal Data. You may change any of your Personal Data in your account by calling 571-299-1835 or emailing privacy@ElQuetzal.com. You may request deletion of your Personal Data by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.

Use of your Personal Information

El Quetzal Web site. El Quetzal collects and uses your personal information to deliver the services you have requested. El Quetzal also uses your personally identifiable information to inform you of other products or services available from El Quetzal and its affiliates. El Quetzal may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

El Quetzal does not sell, rent or lease its customer lists to third parties. El Quetzal may, from time to time, share information about you on behalf of external business partners about a particular offering that may be of interest to you. In addition, El Quetzal may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to El Quetzal, and they are required to maintain the confidentiality of your information.

El Quetzal does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

El Quetzal keeps track of the Web sites and pages our customers visit within El Quetzal, in order to determine what El Quetzal services are the most popular. This data is used to deliver customized content and advertising within El Quetzal to customers whose behavior indicates that they are interested in a particular subject area.

El Quetzal Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on El Quetzal or the site; (b) protect and defend the rights or property of El Quetzal; and, (c) act under exigent circumstances to protect the personal safety of users of El Quetzal, or the public.

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), we may in the future. We may share some or all of your personal data with these Affiliates, in which case we will require our Affiliates to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess the personal data collected by it and us and will assume the rights and obligations regarding your personal data as described in this Privacy Policy.

Feedback Services. To collect feedback on behalf of our clients, El Quetzal is provided access to the data, which may reside on El Quetzal, client or third-party systems. El Quetzal treats the collected feedback according to the terms of this policy, and treats it as highly confidential in accordance with the terms of our client agreements. Only a limited number of authorized employees are allowed access to the Client data.

Use of Cookies

The El Quetzal Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize El Quetzal pages, or register with El Quetzal site or services, a cookie helps El Quetzal to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same El Quetzal Web site, the information you previously provided can be retrieved, so you can easily use the El Quetzal features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the El Quetzal services or Web sites you visit.

Security of your Personal Information

We are committed to protecting the security of your personal data. We use a variety of industry-standard security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Despite these measures, you should know that Company cannot fully eliminate security risks associated with personal data and mistakes may happen.

Changes to this Statement

El Quetzal will occasionally update this Statement of Privacy to reflect company and customer feedback. El Quetzal encourages you to periodically review this Statement to be informed of how El Quetzal is protecting your information.

Contact Information

El Quetzal welcomes your comments regarding this Statement of Privacy. If you believe that El Quetzal has not adhered to this Statement, please contact El Quetzal at privacy@elquetzal.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Changes to This Privacy Policy.

This privacy policy is subject to occasional revision, and if we make any substantial changes in the way we use your personal data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Web site. Any material changes to this privacy policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our site. These changes will be effective immediately for new users of our Web site, products or related services. Please note that at all times you are responsible for updating your personal data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this privacy policy may affect our use of personal data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your personal data, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us. Continued use of our Web site, products, or related services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

This Privacy Policy was last revised on March 1, 2010.